DELIVERY & SHIPPING POLICY
For the time being, Kedai Emas Sri Tanah Merah is only doing deliveries within Malaysia.
- Your order will arrive within 5 to 7 working days for delivery within Peninsular Malaysia and 7 to 14 working days for delivery to East Malaysia, unless otherwise advised.
- Shipping charges and delivery timeframe may apply subject to revision from time to time.
- For shipping status, refer to your order details and courier tracking details you received by our courier.
- Once the ordered product(s) are shipped, no cancellation will be accepted.
*Do expect delays during campaigns, peak seasons or any events as per our announcement from time to time
If the product(s) has been sent out to our third-party delivery service, it will be the responsibility of the delivery company to ensure the package is delivered to you.
You will be able to track your package as per the tracking number you will provided with at the end of your transaction.
If you unreasonably defer delivery or delay the receipt of delivery after Kedai Emas Sri Tanah Merah / third-party delivery service has notified you that they have tried to deliver the ordered product(s), or if you have provided Kedai Emas Sri Tanah Merah with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to Kedai Emas Sri Tanah Merah and we will not refund your money for the purchase. If you request for your purchased product(s) to be re-delivered, additional delivery charges will apply.
You must check for any lack of conformity in the product(s) at the time of delivery and, if any anomalies are found (e.g., opened package, damaged goods, etc.),or you have received products that do not correspond to the one(s) you have ordered, or if your delivery is incomplete, please contact us as soon as possible to rectify the issue.